Refund policy

Refund Policy

Return and Exchange Policy – Foransy

At Foransy, we’re committed to making your shopping experience seamless, transparent, and worry-free. We understand that sometimes things don’t go as planned — and we’re here to make it right. Please review our return and refund policy below to understand how we handle returns, exchanges, and refunds.

To start a return, contact us at: helloforansy@gmail.com
WhatsApp: +92 342 2227760

1. Return and Exchange Eligibility

We gladly accept returns or exchanges under the following circumstances:

  • You received the wrong item
  • The item was damaged or defective upon delivery
  • The order was incomplete
  • The item does not match the description provided
  • Faulty electronics

To qualify for a return or exchange:

  • Notify us within 7 days of delivery
  • Ensure the product is unused, in its original condition with packaging, tags, and accessories
  • Provide the receipt or proof of purchase

Requests made after 7 days may not be eligible.

2. How Returns and Exchanges Work

  • Once your request is approved, we will arrange product pickup at your convenience
  • Pickup will be done within 3 to 5 business days
  • Please make sure the item is properly packed with all original contents

3. Verification Process

  • After receiving the returned item, our team will verify the issue within 1 to 3 business days
  • If the return meets our guidelines, we will proceed with your refund or exchange

4. Processing Time

  • Refunds: Processed within 3 to 5 business days after verification
    • Refunds will be issued to your original payment method
    • Time to reflect in your account depends on your payment provider
  • Exchanges: Replacement items will be shipped as soon as possible

5. Total Timeframe

The entire process — from initiating the request to receiving your refund or exchange — may take 7 to 15 business days.

6. Additional Notes

  • Non-returnable items: For hygiene and safety reasons, some items may not be eligible for return (e.g., personal care products, perishables, customized goods). These items will be clearly mentioned in the product description.
  • Return condition: Products must be unused, undamaged (apart from the reported issue), and in original packaging.

If you have any questions or concerns, feel free to contact us:
Email: helloforansy@gmail.com
WhatsApp: +92 342 2227760

Thank you for shopping with Foransy.
We appreciate your trust and are always here to help.